Client Intake Process

For those interested in receiving counseling at our office, please note the following process.

Step 1: Schedule Phone Appointment

Before scheduling in-office appointments the counselor would like to have a brief phone appointment with you. This call is to evaluate your counseling need and our availability to meet your counseling needs. To schedule this appointment, simply call our office at 317.585.1845. The receptionist will be able to assist you.

Step 2: Talk to the Counselor in Phone Appointment

At the scheduled time of your phone appointment, we ask that you call the office at 317.585.1845. Rev. Jeffrey Pokone will be expecting your call. The 15-minute phone appointment with the counselor allows him to better assess your needs and determine whether we may be able to assist. Please share a brief explanation of your counseling need.

Step 3: Begin the Process of Discipleship Counseling

Based on the counselor’s assessment of your needs and our availability to serve you, he may suggest one of the following:

Read a suggested resource
We have a listing of some recommended resources that we suggest to individuals seeking help. These resources will better equip those coming for counseling to understand our counseling model.

Schedule in-office appointment
We seek to provide 9-12 hours of counseling depending on the need of the client. For local clients, this usually involves 1-2 hour appointments over a series of weeks. For clients coming from outside of Indiana, we can schedule a 3-4 day intensive. If additional counseling is needed beyond these sessions, we can schedule accordingly.

New clients must be prepared to wait 2-4 weeks from the time of their phone appointment to their in-office appointment. We will do our best to serve you as soon as we are able.

Clients coming in from out of state are responsible for their own accommodations.

Here at IBCC, we are committed to providing our clients with Biblical solutions that bring lasting results. Click here to learn more about our financial policy.